Logga in

Land

Varukorg

Din varukorg är tom

Terms Of Use

General Terms and Conditions – Perfume Market

§1 Definitions

  1. Business Days: Monday to Friday, excluding Dutch public holidays.

  2. Delivery: Delivery of ordered products by the Seller or designated carrier to the address specified by the Customer.

  3. Carrier: A third-party company (e.g., courier service, DPD Pickup) cooperating with the Seller to deliver Products.

  4. Password: A unique combination of characters chosen by the Customer to secure access to their Account.

  5. Customer: Any person or company purchasing from Perfume Market or using services under these Terms.

  6. Consumer: A natural person acting outside their business or professional activity who enters into a legal transaction with the Seller.

  7. Customer Account: A personal profile enabling Customers to manage orders and information on the Perfume Market webshop.

  8. Entrepreneur: A natural or legal person, or organization, carrying out business activities, transacting in the course of their trade or profession.

  9. Terms: These General Terms and Conditions.

  10. Registration: The process required to create a Customer Account and access webshop functions.

  11. Seller: Perfume Market, [Your Company Name], with its registered office in the Netherlands, [insert Chamber of Commerce/KvK number, address, VAT, etc.], owner and operator of the Perfume Market webshop.

  12. Website: The online platform at www.perfumemarket.nl, managed by the Seller.

  13. Products: Goods offered for sale on the Perfume Market website.

  14. Data Medium: Any tool or device that allows the Customer or Seller to store and retrieve personal information for future reference.

  15. Sales Agreement: The distance contract for the purchase and sale of Products, concluded between the Customer and Seller via the webshop.

§2 General Provisions

  1. All rights to the webshop, including its name, domain, website, templates, forms, and logos (except for third-party product logos or images), belong to the Seller and may only be used with written consent.

  2. The Seller strives to ensure webshop accessibility for all common web browsers, operating systems, and devices. Minimum technical requirements include a modern browser with JavaScript and cookies enabled, and an internet connection of at least 256 kbps.

  3. The webshop uses cookies for proper operation. Customers can disable cookies in their browser, but this may affect site functionality.

  4. To place an order or use certain services, Customers must have an active Account. For DPD Pickup delivery, a valid phone number and email address are required.

  5. Orders by phone require an active phone number and email address.

  6. The Seller and Customers must not use the webshop to distribute illegal, offensive, or third-party rights-infringing content.

  7. Customers are advised to use up-to-date antivirus and security software. The Seller will never ask for a Customer’s password.

  8. Customers may not use the webshop to perform activities harmful to the Seller, including advertising competitors or posting misleading content.

§3 Registration

  1. Registration is free and creates a Customer Account.

  2. Orders can be placed without registration.

  3. To register, Customers must complete and submit the registration form on the webshop.

  4. Acceptance of these Terms is required during registration.

  5. Customers may opt-in to marketing communications during registration. Consent can be revoked at any time by contacting the Seller.

  6. Upon registration, the Customer receives a confirmation email. The agreement for electronic Account services is then concluded.

§4 Orders

  1. Information on the webshop does not constitute an offer but an invitation to place an order.

  2. Orders can be placed online 24/7, or by email/phone during stated business hours.

  3. To order online, Customers add products to their cart and follow the checkout process. Total costs are displayed before order confirmation.

  4. For phone orders, Customers specify desired products, delivery, and payment method. Confirmation is provided by email or post.

  5. For email orders, Customers list desired products, color, quantity, and contact details. The Seller responds with pricing, payment, and delivery information.

  6. Orders are binding offers. The Seller confirms acceptance via email.

  7. Sales Agreements are concluded upon Seller’s acceptance.

  8. The Seller will confirm Sales Agreement details via email or written correspondence.

§5 Payment

  1. Product prices are gross (including VAT), excluding delivery and other potential costs (shown at checkout).

  2. Payment methods include:
    a) Online payment via Adyen
    b) Direct bank transfer

  3. Prepayment orders must be paid within 3 business days.

  4. If not paid on time, the Seller will notify the Customer and set an additional payment deadline. If payment is not received, the order may be cancelled.

§6 Delivery

  1. Delivery is within the Netherlands.

  2. The Seller guarantees delivery of products free from defects.

  3. Delivery timeframes are stated on the webshop and are calculated in business days.

  4. Products are delivered to the address provided, or to the chosen DPD Pickup point.

  5. Customers will receive a shipping confirmation email.

  6. Customers must inspect packages on receipt and may request a damage/loss report from the carrier.

  7. A VAT invoice is provided if requested during checkout.
    Note: For technical reasons, we are currently unable to process orders from business customers (legal entities).

  8. The Seller may invite Customers to complete a feedback survey after purchase.

§7 Seller’s Warranty

  1. The Seller warrants that Products are free from physical/legal defects.

  2. If defects are found, the Customer may request a replacement, repair, price reduction, or contract cancellation (subject to statutory conditions).

  3. Warranty claims must be sent to the Seller. Return shipping costs are covered by the Seller for Consumers.

  4. Warranty is valid for two years from delivery.

  5. Complaints will be addressed within 14 days of receipt.

  6. Claims can also be submitted via email.

  7. No warranty is offered to business customers (Entrepreneurs).

§8 Manufacturer/Distributor Warranty

  1. Some Products may have an additional warranty from the manufacturer or distributor. Details are provided on the product page.

§9 Right of Withdrawal (Returns)

  1. Consumers have the right to withdraw from the Sales Agreement within 14 days without giving any reason.

  2. The withdrawal period starts upon receipt of the goods by the Consumer or their designee.

  3. To withdraw, Customers may use the withdrawal form available on the webshop or send notice by email or post.

  4. Upon withdrawal, all payments, including standard delivery costs, will be refunded within 14 days (refunds may be withheld until goods are returned).

  5. Returned Products must be sent back within 14 days of withdrawal notice. Customers bear direct return shipping costs.

  6. Refunds use the same payment method as the original order unless otherwise agreed.

  7. The right of withdrawal does not apply to Products sealed for health/hygiene reasons if unsealed after delivery.

§10 Free Services

  1. The Seller provides free electronic services including:

    • Contact form

    • Newsletter

    • Customer Account

    • Reviews

  2. These services are available at all times unless otherwise specified.

  3. The Seller may modify, suspend, or terminate these services at any time.

  4. Customers can unsubscribe from the newsletter or request Account deletion at any time.

§11 Seller’s Responsibility for User Content

  1. Content published on the Perfume Market website is made available by the Seller but does not reflect the Seller’s personal opinions or business activities. The Seller acts solely as a provider of the technical platform and is not the author of customer-generated content.

  2. The Seller declares that:

    • a) They possess the necessary rights (including intellectual property rights) for any content, trademarks, or materials they provide.

    • b) Personal data, images, or third-party information published by the Seller or via services (as defined in §10) is done lawfully, with the necessary consent.

    • c) By publishing content on the site, the Seller grants Customers and other users the right to access and use this content freely in line with these Terms.

    • d) The Seller consents to all uses required under applicable copyright law.

  3. The Seller may not:

    • a) Post or share third-party personal data or images without required legal consent.

    • b) Post advertising content through the free services described in §10.

  4. The Seller is responsible for moderating content posted by Customers only upon receiving a formal notification as described in §12.

  5. Customers are prohibited from posting content that:

    • a) Is intended to harm or infringe on the personal rights of third parties;

    • b) Violates third-party rights, including copyright, intellectual property, trade secrets, or confidentiality obligations;

    • c) Is offensive, threatening, or uses inappropriate language;

    • d) Contradicts the interests of the Seller;

    • e) Otherwise violates these Terms, codes of conduct, or applicable laws and social norms.

  6. Upon receiving a notification under §12, the Seller has the right to edit or remove content deemed to violate these Terms or the law. The Seller does not actively monitor all content at all times.

  7. By posting content, the Seller grants Customers the right to use this content for free on the website.

§12 Reporting Content or Rights Violations

  1. If a Customer or third party believes that content on the Perfume Market website infringes their rights, reputation, decency, morals, or legal interests, they may notify the Seller of the potential violation.

  2. Upon receiving such notification, the Seller will promptly investigate and, if necessary, remove the disputed content from the website.

§13 Data Protection

  1. The rules regarding the processing and protection of personal data are detailed in our Privacy Policy.

§14 Termination of Service Contracts (Not Sales Agreements)

  1. Both the Customer and the Seller may terminate the agreement for the provision of electronic services (such as Account or newsletter services) at any time, without providing a reason, and without prejudice to rights acquired before termination.

  2. A registered Customer may terminate their service contract by sending a written notice or electronic communication to the Seller.

  3. The Seller may terminate such service contracts by notifying the Customer via the email address provided during registration.

§15 Final Provisions

  1. The Seller is liable for non-performance or improper performance of the Sales Agreement only in cases of intent and for actual damages suffered by Entrepreneur Customers. For Consumers, statutory rights apply.

  2. These Terms and Conditions may be downloaded, saved, or printed by Customers at any time from the website.

  3. In case of disputes, parties will attempt to resolve them amicably. The applicable law for disputes is Dutch law.

  4. Customers may make use of out-of-court dispute resolution options, including mediation. Consumers may also file complaints via the EU ODR platform: http://ec.europa.eu/consumers/odr/

  5. The Seller reserves the right to amend these Terms. Orders placed before any amendment will be governed by the version in force at the time of ordering. Changes become effective 7 days after publication on the website. Customers will be notified of amendments by email at least 7 days in advance. If a Customer does not accept the changes, they must notify the Seller, resulting in termination of the service contract as outlined in §14.

  6. These Terms and Conditions enter into force on 01.01.2020.

Enjoy complimentary shipping on all EU orders. Delivered fast, directly to your door.

Not satisfied? Return your sealed item within 14 days

Need help? Our customer support are ready to assist you every step of the way.

Your data is protected. Encrypted payments via major cards and trusted providers.