General Terms and Conditions – Perfume Market

Last updated: 15/12/2025

1. Definitions

Business Days: Monday to Friday, excluding Dutch public holidays.
Carrier: A third-party delivery company cooperating with the Seller (e.g. courier services, DPD Pickup).
Consumer: A natural person acting outside their business or professional activity.
Customer: Any Consumer purchasing Products from the webshop or using the services offered.
Customer Account: A personal account allowing Customers to manage orders and information on the webshop.
Delivery: Delivery of ordered Products by the Seller or Carrier to the address specified by the Customer.
Products: Goods offered for sale on the Perfume Market webshop.
Registration: The process of creating a Customer Account.
Sales Agreement: A distance contract concluded between the Customer and the Seller via the webshop.
Seller: Perfume Market, operated by Perfume Market B.V., with its registered office at Damsluisweg 79, 1332 EB, Almere, Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 95522662, VAT number NL867165364B01.
Terms: These General Terms and Conditions.
Website: www.perfumemarket.nl.

2. Applicability & General Provisions

These Terms apply to all offers, orders, and Sales Agreements concluded via the webshop.

All intellectual property rights related to the webshop, including its name, domain, layout, texts, and logos, belong to the Seller unless stated otherwise.

The webshop is intended exclusively for Consumers. Orders from business customers or Entrepreneurs are not accepted.

3. Use of the Webshop & Cookies

The Seller strives to ensure proper functioning of the webshop on common browsers and devices.

The webshop uses cookies for functional and analytical purposes. Where required by law, cookies are only placed after the Customer has given consent. More information can be found in the Cookie Policy.

Customers are responsible for keeping their login details confidential. The Seller will never ask for passwords.

4. Registration & Accounts

Registration is optional. Orders can be placed without creating a Customer Account.

When registering, Customers must provide accurate information and accept these Terms. A confirmation email will be sent after registration.

Customers may unsubscribe from marketing communications or request deletion of their account at any time.

5. Orders & Contract Formation

Product information on the webshop constitutes an invitation to place an order.

Orders can be placed online 24/7. By placing an order, the Customer submits a binding offer.

The Sales Agreement is concluded once the Seller confirms acceptance of the order by email.

6. Prices & Payment

All prices are shown in euros and include VAT, unless stated otherwise. Delivery costs and any additional charges are shown during checkout.

Available payment methods include:

Online payment via Adyen
Direct bank transfer

If payment is not received within the specified period, the Seller may cancel the order.

7. Delivery

Delivery is available within the Netherlands and to selected countries within Europe, excluding Cyprus and Malta. Available delivery destinations are shown during checkout and may change over time.

Delivery times are stated on the webshop and are calculated in Business Days.

Customers must inspect Products upon delivery and report visible damage or issues promptly.

An electronic invoice is provided after completion of the order. A VAT invoice is available upon request.

8. Statutory Warranty (Conformity)

Consumers are entitled to statutory warranty under Dutch law. Products must conform to the Sales Agreement at the time of delivery.

Due to the nature of perfumes, statutory warranty primarily applies to defects present upon delivery, such as leakage, damaged packaging, missing components, or incorrect Products.

Statutory warranty does not cover normal wear, changes in fragrance perception, or dissatisfaction with the scent, provided the Product conformed at delivery.

No commercial or additional warranty is provided.

9. Manufacturer or Distributor Warranty

Some Products may be subject to an additional manufacturer or distributor warranty. Where applicable, details are provided on the product page.

10. Right of Withdrawal (Returns)

Consumers may withdraw from the Sales Agreement within 14 days without giving reasons.

The withdrawal period starts on the day the Product is received.

Returned Products must be sent back within 14 days after notifying the Seller. Customers bear direct return shipping costs.

Refunds will be made using the original payment method within 14 days after receipt of the returned Products.

The right of withdrawal does not apply to sealed Products which have been unsealed after delivery for hygiene reasons, including perfumes.

11. Free Electronic Services

The Seller provides free services such as the contact form, newsletter, Customer Account, and reviews. These services may be modified or discontinued at any time.

12. User Content & Reviews

The Seller is not responsible for customer-generated content but may remove content that violates these Terms or applicable law after notification.

By submitting content, Customers grant the Seller the right to use it on the webshop free of charge.

13. Complaints & Reporting

Customers or third parties may report unlawful or infringing content to the Seller. The Seller will investigate and take appropriate action.

14. Privacy

Personal data is processed in accordance with the Privacy Policy.

15. Termination of Services

Both the Customer and the Seller may terminate electronic service agreements (such as accounts or newsletters) at any time.

16. Liability & Final Provisions

For Consumers, liability for non-performance or improper performance is governed by mandatory Dutch law.

Dutch law applies to these Terms. Parties will attempt to resolve disputes amicably.

Consumers may also submit complaints via the EU Online Dispute Resolution platform.

These Terms enter into force on the date of publication. In case of discrepancies, the English version prevails.